What Is Self-Exclusion and When Should You Use It?

Online gaming should always remain a form of entertainment. However, there may be times when taking a complete break is the safest and most responsible choice.

Self-exclusion is a responsible gaming measure that allows a player to temporarily close access to their account. It creates the necessary distance from gaming and gives the player time to regain control without the possibility of reopening the account during the confirmed exclusion period.

What Is Self-Exclusion?

Self-exclusion means asking SlotPesa to deactivate your account for an agreed period.

Once the request has been confirmed and the exclusion has started:

1) You will not be able to access or use your SlotPesa account.
2) The account cannot be reopened during the active self-exclusion period.
3) You should not attempt to register or use another account.

Self-exclusion is not a punishment. It is a protective step designed for players who feel that taking a complete break would be better than trying to reduce their activity.

You can read more about SlotPesa’s approach in the Responsible Gaming Policy.

When Should You Consider Self-Exclusion?

You may want to consider self-exclusion if:

⏱️ You regularly spend more time playing than you originally planned.
💰 You find it difficult to stay within your gaming budget.
🔄 You continue playing in an attempt to recover previous losses.
😟 Gaming begins to affect your mood, sleep or general well-being.
🏠 Your gaming activity creates financial, work or relationship problems.
🛑 Short breaks and personal limits are no longer helping you stay in control.

Recognising these signs early can make it easier to take action. Read How to Recognise Risky Gambling Behaviour for more information about behaviours that may indicate it is time to pause.

How to Request Self-Exclusion from SlotPesa

At present, you can request self-exclusion by contacting SlotPesa Customer Support.

1) Send an email to karibu@slotpesa.co.tz or contact the support team through live chat.
2) Clearly state that you want to self-exclude and indicate your preferred exclusion period.
3) Provide the account information required to verify your identity.
4) Follow any additional instructions provided by the support team.
5) Wait for confirmation that your self-exclusion has been activated.

Your exclusion starts only after SlotPesa has processed the request and confirmed that it is active.

What Happens to Your Balance and Pending Bets?

Before the account is deactivated, SlotPesa will check whether you have an available balance or unsettled bets.

💳 If there is money in your account, the support team may contact you to arrange a withdrawal or confirm how the balance should be handled.
🎮 Any pending bets will be settled according to their final results.
✅ If a pending bet wins after the exclusion begins, you can contact Customer Support for assistance with the payment.

This process helps ensure that your account is handled properly before access is restricted.

Self-Service Responsible Gaming Tools Are Coming Soon

SlotPesa is preparing to make its responsible gaming tools available directly within player accounts.

Once the update is live, players will be able to access and manage the available responsible gaming controls themselves from their accounts. This will make it easier to take action, manage personal settings and request a break without needing to contact Customer Support for every step.

Until these tools become available, self-exclusion requests should continue to be submitted through email or live chat.

More information will be shared when the new self-service tools are ready.

What Should You Do During Self-Exclusion?

Self-exclusion is most effective when it is supported by additional positive steps.

🌿 Find other activities that can replace the time previously spent playing.
📱 Avoid gaming-related content and promotional messages where possible.
🤝 Speak with someone you trust if gaming has affected your finances or well-being.
📊 Review your spending and create a realistic financial plan.
🧠 Consider seeking professional support if you still feel an urge to gamble or find it difficult to stop.

The objective is not simply to wait for the exclusion period to end. It is to use that time to build healthier habits and decide whether returning to gaming is appropriate for you.

Taking a Break Is a Responsible Decision

Choosing self-exclusion does not mean that you have failed. It means that you have recognised a risk and taken a practical step to protect yourself.

If gaming is no longer enjoyable or you find it difficult to stay in control, do not wait for the situation to become more serious.

Contact SlotPesa through live chat or email karibu@slotpesa.co.tz to request self-exclusion.

For additional guidance, visit the SlotPesa Responsible Gaming page.

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