Responsible Gaming Policy

At SlotPesa, we are committed to ensuring that our customers enjoy a safe and responsible gambling experience. Our aim is not to detract from the thrill of gambling but to encourage responsible gambling practices to ensure that everyone involved has an enjoyable and controlled gambling experience.

Staying in Control

While the majority of our customers find gambling to be an enjoyable form of entertainment, we understand that for some, it can become a problem. Here are some guidelines to help you stay in control of your gambling:

1. Play Within Your Means: Only engage in games with amounts you can afford to lose.
2. Keep Track of Time and Money: Monitor the time and money you spend on gambling.
3. Self-Exclusion Option: If you feel the need to take a break from gambling, you can use our self-exclusion option. Simply email us at karibu@slotpesa.co.tz with details of your account, and our representative will contact you to confirm your instructions. Your account will be closed for three months during which it cannot be re-opened for any reason.
4. Betting for Entertainment: Remember that gambling should be for entertainment, not a means to make money. Avoid chasing losses.

Identifying Problematic Gambling Behavior

If you suspect that your gambling has become problematic or are concerned about someone else's gambling behavior, consider the following questions:

1. Have others ever criticized your gambling?
2. Have you lied to cover up the amount you have spent on gambling or the time spent gambling?
3. Do arguments, frustrations, or disappointments lead you to gamble?
4. Do you gamble alone for extended periods?
5. Have you skipped work or other responsibilities to gamble?
6. Do you use gambling as an escape from a dull or unhappy life?
7. Are you hesitant to spend money on anything other than gambling?
8. Have you lost interest in family, friends, or hobbies due to gambling?
9. After losing, do you feel the need to try and win back your losses quickly?
10. When gambling and you run out of money, do you feel lost and desperate, needing to gamble again immediately?
11. Have you gambled using all your finances?
12. Have you lied, stolen, or borrowed to get money for gambling or to pay gambling debts?
13. Do you feel depressed or even suicidal due to gambling?

These questions are meant to help individuals assess if they have a gambling problem and need help.

Getting Help

Many organizations can provide support and assistance to individuals who develop a problem with gambling. If you believe this has happened to you or someone you know, we strongly recommend contacting a self-help organization for guidance.

Restriction of Minor/Under-Age Gaming

Gambling for individuals below the age of 18 is strictly prohibited. Here's how to protect minors from gambling:

• Do not share your gambling account details, including deposit, password, and username, with minors.
• Ensure your computer is not left unattended when logged in.
• Avoid using the "Remember My Password" option on your computer.
• Lock your computer with a password to limit accidental access.
• Educate children about the risks and dangers of underage gambling.
• Consider using child protection software.

Measures to Prevent Underage Gambling

At SlotPesa, we take stringent measures to curb underage gambling:

• Individuals signing up for a new account must confirm they are 18 years or older.
• We verify an individual's age using their date of birth.
• The use of a passport or original National IT to withdraw money from any of the Tanzanian mobile money service providers is another verification measure.
• Our payment services are based on mobile money services. To register for such services, by law, one has to be aged 18 and above and have a valid National ID card.

If you suspect or know of any underage gambling on our platforms, or someone using someone else's account, please notify us at karibu@slotpesa.co.tz for necessary actions. Your details will remain confidential, and your efforts will be greatly appreciated.

Adhering to Gambling Limits

All SlotPesa platforms have a maximum limit of per bet.

To keep tabs on your gambling activities on SlotPesa, we provide you with easy access to the history of your daily transactions. Click on “Transactions” on your www.slotpesa.co.tz account, to monitor the withdrawals and deposits made.

Self-Exclusion Option

The SlotPesa Self-Exclusion feature lets you temporarily close your account for a specific period. During this period, you will not be able to reopen your account or open new accounts.

To request self-exclusion, please write to us at karibu@slotpesa.co.tz or our live chat with the duration you prefer for the account closure.

The process of closing the account involves checking for any account balances or pending bets, deactivating the account, and setting alerts for any related account or profile activity on SlotPesa platforms. It takes a reasonable working period to implement. We will confirm the start of the self-exclusion period after the process is complete.

What happens to the balance in your SlotPesa account after the temporary closure?

If your account has a balance, we will contact you to arrange for withdrawal or request your consent to leave the money in your account.

What happens to bets that still need to be concluded?

Unsettled bets will be settled based on the event's result. If your bet is a win, you can contact our Customer Support team to arrange for the payment of your winnings.

If you can still access your SlotPesa Account after the start of the Self-Exclusion period, kindly notify us immediately by writing to karibu@slotpesa.co.tz.

Responsible Gambling

At SlotPesa, we are committed to responsible gambling and encourage our players to enjoy our services while exercising caution and responsibility. If you have any questions or concerns about responsible gambling, please feel free to contact our customer support team.