At SlotPesa, we are committed to ensuring that our customers enjoy a safe and responsible gambling experience. Our aim is not to detract from the thrill of gambling but to encourage responsible gambling practices to ensure that everyone involved has an enjoyable and controlled gambling experience.Staying in Control
While the majority of our customers find gambling to be an enjoyable form of entertainment, we understand that for some, it can become a problem. Here are some guidelines to help you stay in control of your gambling:
If you suspect that your gambling has become problematic or are concerned about someone else's gambling behavior, consider the following questions:
These questions are meant to help individuals assess if they have a gambling problem and need help.Getting Help
Many organizations can provide support and assistance to individuals who develop a problem with gambling. If you believe this has happened to you or someone you know, we strongly recommend contacting a self-help organization for guidance.Restriction of Minor/Under-Age Gaming
Gambling for individuals below the age of 18 is strictly prohibited. Here's how to protect minors from gambling:
At SlotPesa, we take stringent measures to curb underage gambling:
If you suspect or know of any underage gambling on our platforms, or someone using someone else's account, please notify us at firstname.lastname@example.org for necessary actions. Your details will remain confidential, and your efforts will be greatly appreciated.Adhering to Gambling Limits
All SlotPesa platforms have a maximum limit of per bet.
To keep tabs on your gambling activities on SlotPesa, we provide you with easy access to the history of your daily transactions. Click on “Transactions” on your www.slotpesa.co.tz account, to monitor the withdrawals and deposits made.Self-Exclusion Option
The SlotPesa Self-Exclusion feature lets you temporarily close your account for a specific period. During this period, you will not be able to reopen your account or open new accounts.
To request self-exclusion, please write to us at email@example.com or our live chat with the duration you prefer for the account closure.
The process of closing the account involves checking for any account balances or pending bets, deactivating the account, and setting alerts for any related account or profile activity on SlotPesa platforms. It takes a reasonable working period to implement. We will confirm the start of the self-exclusion period after the process is complete.
What happens to the balance in your SlotPesa account after the temporary closure?
If your account has a balance, we will contact you to arrange for withdrawal or request your consent to leave the money in your account.
What happens to bets that still need to be concluded?
Unsettled bets will be settled based on the event's result. If your bet is a win, you can contact our Customer Support team to arrange for the payment of your winnings.
If you can still access your SlotPesa Account after the start of the Self-Exclusion period, kindly notify us immediately by writing to firstname.lastname@example.org.Responsible Gambling
At SlotPesa, we are committed to responsible gambling and encourage our players to enjoy our services while exercising caution and responsibility. If you have any questions or concerns about responsible gambling, please feel free to contact our customer support team.