Frequently asked questions (FAQ)

To create an account, click on the "Register" button on our homepage. Fill in the required information and follow the prompts to complete the registration process.

If you didn't receive the verification code on your phone, please follow these steps:

1. Check your phone number: Ensure that the phone number you provided during registration is correct.

2. Check your SMS inbox: Sometimes, the verification code SMS may be delayed. Check your SMS inbox periodically, and if you still haven't received it, wait a bit longer.

3. Contact customer support: If you've tried the above steps and still haven't received the verification code, please contact our customer support team. They can assist you in resolving the issue and ensuring your account is properly verified.

Yes, you can register from outside Tanzania and play on SlotPesa. However, it's important to note that you must have a Tanzanian phone number and meet other relevant eligibility criteria specified in our terms and conditions to use our services. You can enjoy our games and services as long as you meet these requirements, regardless of your physical location. Please make sure to provide accurate and valid information during registration to comply with our policies.

At SlotPesa, we strive to make the registration process as seamless as possible, and in many cases, you may not be required to submit any documents for verification during registration. However, there may be instances where we need to verify your identity or age to comply with regulatory requirements. If necessary, our customer support team will guide you through the verification process, and you will be informed if any documents are required. We aim to keep the registration process simple and hassle-free for our users.

Yes, you must be at least 18 years old to register and play on SlotPesa. Age verification is part of our registration process.

Registration on SlotPesa is absolutely free. We do not charge any registration fees.

Account verification on SlotPesa typically happens quickly, often within seconds. However, the exact verification time may depend on the speed and reliability of the SMS or code provider we use for verification. Factors such as the completeness and accuracy of the information provided and the current workload of our verification team can also influence the verification process. We work diligently to ensure a smooth and efficient verification experience for our users.

No, SlotPesa allows only one account per person. Having multiple accounts may result in the suspension of your accounts and winnings.

Click on the "Forgot Password" link on the login page. You'll receive instructions on how to reset your password via your phone number.

Please, double-check that the phone number and password are correct. Also, note that the password is case-sensitive, so make sure your Caps Lock key is turned off. If you still have trouble logging in to your account, please contact us via Live Chat anytime. Our support team will check what is happening and provide you with further assistance.

Due to security reasons, you cannot personally change your registered phone number. To do so, you are welcome to contact us via Live Chat. Our support team will assist you with the necessary steps to update your phone number while ensuring the security of your account.

If you suspect unauthorized access to your account, immediately contact our customer support team. We will investigate the issue and take appropriate measures to secure your account.

Yes, we take your privacy seriously. Your personal information is stored securely and is not shared with third parties without your consent. Please refer to our Privacy Policy for more details.

To close your account, simply contact us via Live Chat. Our support team will guide you through the account closure process after successful verification.

SlotPesa primarily supports mobile money as the preferred payment method for deposits and withdrawals. Please note that other payment methods like bank transfers and e-wallets may not be available. You can find the full details of the payment methods available for your transactions in the "Deposit" and "Withdraw" sections of your SlotPesa account.

Yes, we use advanced encryption technology to protect your financial data and ensure secure transactions. Your privacy and security are our top priorities.

SlotPesa is one of the companies that provides the fastest deposits and withdrawals. However, the processing times on SlotPesa can vary, typically ranging from seconds to a few hours. The exact processing time depends on factors such as the chosen payment method and transaction volume. We aim to provide quick access to your funds, ensuring a seamless gaming experience.

The minimum deposit amount on SlotPesa varies depending on your chosen payment method.

The maximum daily withdrawal amount on SlotPesa is 2,500,000 Tanzanian Shillings (TZS). Please note that this daily limit is applicable to all withdrawal transactions, and any amount exceeding this limit will be processed on the following day.

SlotPesa offers a wide range of games, including slots, table games, live casino games, and more. Explore our game library to find your favorites.

Yes, all games on SlotPesa are powered by random number generators (RNGs) to ensure fair play. We are committed to providing a fair gaming environment.

Yes, our platform is fully optimized for mobile play. You can access SlotPesa and enjoy your favorite games on smartphones and tablets.